1. Scope of Policy
This item exchange policy governs all furniture pieces and matching accessories sold to buyers located in the United States through the PREMIER BRANDS LLC website.
2. Exchange Timeframe
Shoppers are entitled to submit an exchange application within 14 calendar days after delivery of their merchandise. No justification is necessary for initiating this exchange request.
3. Exchange Eligibility Criteria
Items submitted for exchange have to remain in untouched, like-new condition and must stay suitable for resale. The package must contain all original packing materials, attached components, and user documentation in full.
4. Exchange Submission Procedure
To apply for an exchange, customers need to send a formal request email to PREMIER BRANDS LLC and include their unique order reference number for identification.
5. Exchange Validation
Once receiving your exchange submission, PREMIER BRANDS LLC will review the application and notify you within 24 hours whether your exchange is approved. We will also supply comprehensive step-by-step directions and critical reminders for you to follow.
6. Exchange Return Destination
Ship your merchandise for exchange inspection to this location: 941 NW 201 ST, MIAMI, FL 33169, United States
7. Shipping Expenses
PREMIER BRANDS LLC takes full responsibility for all transportation fees associated with the exchange process. No extra charges will fall on the customer. We will issue a pre-paid shipping label so you can mail back the item.
8. Merchandise Assessment
After we receive the returned goods, PREMIER BRANDS LLC will conduct a thorough inspection. Our team verifies whether the product complies with exchange requirements: unused state, intact original packaging and all accompanying parts.
9. Exchange Fulfillment
Items that pass our quality check will be replaced promptly. In most cases, the replacement arrangement will be finalized within 2 business days after inspection approval.
10. Non-Qualifying Merchandise
If the returned product fails to satisfy our exchange requirements, PREMIER BRANDS LLC will reach out to the customer to clarify the outcome. We may either arrange to ship the item back to you or decline the exchange application.
11. Customer Assistance
Throughout the entire exchange workflow, you may reach the PREMIER BRANDS LLC support team via email or telephone to seek guidance and resolve any questions.
12. Policy Revisions
PREMIER BRANDS LLC keeps the authority to revise this exchange policy at any time. Any adjustments will be posted on our website homepage or delivered to customers through email notifications.
13. Company Information
This website is owned and operated by PREMIER BRANDS LLC
Company Name: PREMIER BRANDS LLC
Address: 941 NW 201 ST, MIAMI, FL 33169, United States
EIN: 92-0948711
Phone: +1 (305) 891-5328
Email: info@premierbrandswd.com
Business Hours: Monday to Friday, 8:00 AM – 6:00 PM Eastern Time. You can send inquiries by email, and our support team will reply to your message within 24 hours.